Job Details

IT Customer Support Officer

Salary: $30-$35 per hour Location: QLD - Brisbane North Ref: Customer Support Off
Description: Osborne Richardson are assisting more people, to find great roles. We love what we do and what we do is help you!!

This IT Customer Support role will see you provide level 1 and level 2 service desk support to Council and to resolve issues and restore user productivity in a timely manner.

You will be tasked with:

- Monitor and process routine incoming help desk requests ensuring all requests are managed professionally, timeframes are met, follow-up actions are executed, Information Communication and Technology (ICT) asset records are kept up to date and all work is recorded as required.
- Provide administrative support to council’s information technology systems and services and maintain documentation relating to user resolution issues to expand the knowledge base system.
- Perform on-site support to user by installing computers, hardware and software and assisting with related matters to enhance service delivery.
- Mandatory participation in the on-call roster, to provide after-hours remote and on-site assistance.
 
You will have:

-Tertiary qualification in Information Technology or other relevant field.

-Current C class driver’s licence.

-Demonstrated relevant experience in a similar role or a role requiring a similar skill set. 

-Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory iOS and Office 365.

-Understanding of Information Technology Infrastructure Library (ITIL) principles and practices, with demonstrated technical analysis and resolutions skills required to carry out routine help desk requests.

Previous experience within Local Government will be highly regarded.

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